Refund policy

Returns

Due to hygiene and safety reasons, we are unable to accept returns or exchanges for personal care products. This includes items that have been opened or used. Please also note that products marked as non-returnable on this site are not eligible for a refund.

Sale items or gift cards are also not eligible for return or exchange.

Except for the personal care products as mentioned above and any products designated on the shop as non-returnable, we will accept a return of the products for a refund of your purchase price, less the original shipping and handling costs, provided such return is made within ten (10) days of delivery.

Returns and exchanges are accepted by mail only after prior approval. They cannot be processed at our salon location.

Please note that all shipping and handling charges on returned items are the customer’s responsibility. We are unable to take responsibility for items lost or damaged during shipment.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

Damaged, Defective, or Incorrect Items

Please make sure to inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, please reach out to us within 7 days of delivery with your order number and photos of the item.

We'll review the issue and, if approved, send a replacement. If a replacement isn't available, we'll issue a refund.

Refunds

If a refund is approved, it will be sent to your original payment method.

Please note that it may take several business days for your bank or credit card provider to complete the process on their end.

Contact Us

If you have any questions about your order, please reach out to us at shop.shimala@gmail.com.