Shipping policy

Shipping Destinations

We currently ship within the United States only.

Processing Time

Please allow 1–5 business days for your order to be processed before shipment. Processing may take longer during holidays, product launches, promotions, or periods of high order volume. We will notify you of any material delay and provide any rights required by applicable law.

Delivery times vary depending on the items in your order and destination.

Shipping Rates

Standard shipping rates are calculated at checkout.

Free shipping is available on orders of $65 or more, excluding refill items. Some items may have different shipping rates, which will be shown at checkout.

Order Tracking

Once your order has shipped, you'll receive a shipping confirmation email with tracking information.

Lost or Delayed Packages

Once your order has been shipped, delivery is handled by the shipping carrier, who is responsible for the shipment. If your package seems delayed or lost, we recommend reaching out to the shipping carrier directly using your tracking information.

Incorrect Shipping Address

Please make sure your shipping address is correct before placing your order, as we may not be able to make changes once an order has been placed. SHIMA is not responsible for orders shipped to an incorrect address provided by the customer.

Contact Us

If you have any questions about shipping, please reach out to us at shop.shimala@gmail.com.